FAQs
Reception at Miss Sophie’s New Town is open daily from 07:00 am to 11:00 pm. Guests arriving/departing sooner or later can check in/check out opposite at Sophie’s Hostel, where we have a 24-hour reception. Please inform us in advance.
Check-in starts at 3 pm. If you arrive earlier and your room is not ready yet, we will keep your luggage so you can start to explore Prague.
Check-out is by 11 am, so you will have enough time to enjoy your morning. If you will only travelling later, we will be happy to keep your luggage safe with us.
The room price includes towels, wi-fi, snacks, our custom Prague map, toiletries and all the taxes and fees. When booking directly, the room price also includes complimentary breakfast.
Yes! Miss Sophie’s offers a buffet including fresh bread and rolls, meats, cheeses, yoghurt, muesli, fruits and vegetables. Gourmet coffee, a selection of teas and 100% fruit juice are also available. In addition to our buffet, you can choose from freshly cooked hot items such as eggs, omelettes, bacon, pancakes and more!
The buffet is offered daily from 7:00 and the hot breakfast from 8:00. Both are served until 12:00 and are complimentary to your stay when booking directly.
In every room, Sophie has prepared a TV, free Wi-Fi and tea and coffee facilities. You can keep your valuables in the safe. Toiletries, hairdryer, bathrobe, slippers and towels are available for you in the bathroom. Air conditioning is available in all rooms.
We accept payment in Czech crowns, euros (according to our exchange rate at the reception), or by credit/debit card. Payment in euro is possible in banknotes only and the difference is paid out in Czech crowns.
Yes, you can, but only during low seasons.
To do so, you need to confirm your booking with a bank transfer in advance. You can also make an unconfirmed booking, but in this case, we would like to ask you to confirm your arrival for two days in advance by phone or e-mail. It is also necessary to arrive by 3 pm or to confirm your arrival on that day. This option is not always available, so please contact us at newtown@miss-sophies.com or +420 210 011 200 and we will be happy to assist you.
If for any reason you need to change or cancel your booking, please let us know as soon as possible by e-mail at newtown@miss-sophies.com. We will process your request according to the conditions that apply to your booking.
For most of the year we have no minimum stay requirements, although on peak holidays – Easter and New Years Eve – there is usually a 3-4 night minimum stay.
Extended stays for more than 7 nights are only accepted with prior discussion. Please email us with your requirements.
Yes. If you require a letter of confirmation of your reservation with our official stamp and signature in order to apply for a visa, please allow up to 3 days for us to prepare this document. There is a non-refundable processing fee of 300 CZK and we require full non-refundable prepayment of your reservation. These payments are non-refundable in all circumstances. Please also note that we can only send these letters as a .pdf attachment via email. To find out whether you need a visa to visit the Czech Republic you can visit this website: Ministry of Foreign Affairs of the Czech Republic.
For the safety of our guests and their belongings we offer:
- card entry to all rooms and to the main door
- luggage storage with lockable lockers
- lockable safes in all rooms
- There is no 24H reception at Miss Sophie’s New Town, but the whole building is monitored with cameras
As we are located in the city centre, street parking (with a few temporary exceptions) is reserved for residents. We recommend booking your parking in advance through online applications such as www.mrparkit.com.
The underground is open from 05:00 am to midnight. Depending on the day and time, the waiting time may be from 2 to 12 minutes. Day trams also operate from 05:00 am to midnight. In later hours, you can use a night tram or bus. Tickets can be purchased in the metro stations, some tram stops or with the contactless terminals (orange boxes) inside every tram or bus:
- 30 CZK (30 minutes transfer ticket)
- 40 CZK (90 minutes transfer ticket)
- 120 CZK (24 hours transfer ticket)
The nearest underground and tram stop at Miss Sophie’s New Town is underground line C – I. P. Pavlova, and underground line B – Karlovo náměstí. Tram stops: Štěpánská and I. P. Pavlova.
Yes! We provide our guests with a free Miss Sophie’s map of Prague full of great useful information and recommendations of our favourite places to eat, do the shopping, walking and gaining experiences!
Prague is a city with many possibilities and activities! Besides the sights, there are exhibitions, live music and concerts, outdoor markets, festivals and sports events. Simply ask our colleagues at reception.
There are lots of ways! Follow us on Facebook, Instagram, leave a Tripadvisor review… And best of all – visit us again!
Click on this link to the European Commission’s online dispute resolution website for consumer disputes.