FAQs
We have two reception areas. Reception for the main building is in the courtyard, and Reception for the front building is just up the steps from the main door off the street. Both are staffed 24 hours a day. Only the reception in the front building is available at the moment.
Check-in starts at 3 pm. If you arrive earlier and your room is not ready yet, we will keep your luggage so you can start to explore Prague.
Check-out is by 11 am so you will have enough time to enjoy your morning. If you need to depart later, we will take care of your luggage so that it is safe.
The room price includes continental breakfast, towels, wi-fi, snacks, our custom Prague map, toiletries and all the taxes and fees.
We offer a complimentary continental breakfast buffet including fresh bread and rolls, meats, cheeses, yoghurt, muesli, fruits and vegetables. Gourmet coffee, a selection of teas and 100% fruit juice are also available.
In every room, Sophie has prepared a TV, free wi-fi, kettle, and a tea and coffee station. You can keep your valuables in the safe. Toiletries and a hairdryer are available for you in the bathroom. Air conditioning is in the rooms on the upper floors of both buildings.
We accept payment in Czech crowns, euros (according to our exchange rate at the reception), or by credit/debit card. Payment in euro is possible in banknotes only and the difference is paid out in Czech crowns.
Yes you can, but only during low season. To do so, you need to confirm your booking by a bank transfer in advance. You can also make an unconfirmed booking, but in this case we would like to ask you to confirm your arrival two days in advance by phone or e-mail. It is also necessary to arrive by 3 pm or to confirm your arrival on that day. This option is not always available, so please contact us at downtown@miss-sophies.com or +420 210 011 700 and we will be happy to assist you.
If for any reason you need to change or cancel your booking, please let us know as soon as possible by e-mail at downtown@miss-sophies.com. We will process your request according to the conditions that apply to your booking.
We usually only require a minimum stay of 3-4 nights during the busiest holidays (Easter, Christmas, and New Year’s Eve) or other select high-demand events. Extended stays of more than 7 nights are accepted only after prior discussion. Please send us an e-mail with your requests.
Yes. If you need an official booking confirmation with the hotel’s stamp and the signature of a responsible employee, we can issue it within 3 working days. The condition for giving confirmation is a fully paid booking without refund. The amount is non-refundable under any circumstances. Please note that the confirmation is sent as an e-mail attachment in in a PDF file. To find out if you need a visa to enter the Czech Republic, you can visit the following website of the Czech Ministry of Foreign Affairs.
For the safety of our guests and their belongings we offer:
- card entry to all rooms
- luggage storage
- lockable safes in all rooms
- 24-hour Reception
We will offer parking in the hotel for CZK 600/day. The number of parking places is limited and prior booking is required. The next closest car park is across the street on the roof of the main train station building. Please contact us for more details and recommendations.
The underground is open from 05:00 am to midnight. Depending on the day and time, the wait time may be from 2 to 12 minutes. Trams also operate from 05:00 am to midnight. After midnight, you can use a night tram or bus. Tickets can be purchased in yellow coin machines, “tabák” stores, or at Reception:
- 24 CZK (30 minutes transfer ticket)
- 32 CZK (90 minutes transfer ticket)
- 110 CZK (24 hours transfer ticket)
The nearest underground stop is line C – Hlavní nádraží and the closest tram stops are Hlavní nádraží and Jindrišská.
Yes! We provide our guests with a free customized map full of useful information and recommendations for Sophie’s favourite places to explore, eat, shop, and stroll.
Prague is a city with many possibilities and activities! Besides the tourist sights, there are exhibitions, live music and concerts, outdoor markets, festivals, and sports events. For specific events in and around Prague, we recommend that you visit the following pages:
- Prague TV
- Expats.cz
- Prague Events Calendar
- Prague Monitor
- Ticketpro Agency
- Facebook Group
- Eventful.com
At Reception, you will also find “Visitor” magazine in English where you can learn about all the current happenings.
Click on this link to the European Commission’s online dispute resolution website.